Privacy Policy
Last updated: July 2026
We protect your personal information with the same attention we give to our hotels. This policy explains how we manage your data in full compliance with GDPR.
1. HOW WE USE YOUR DATA
We collect only what's necessary—your name and contact information for bookings, ID verification for secure digital access, and payment details for safe transactions. This allows us to send you access codes and provide round-the-clock support via our online system.
Your data is encrypted using industry standards and shared only with trusted partners essential to your stay, like payment processors. You maintain control of your information and can request access, corrections, or deletion after your stay concludes.
2. DATA CONTROLLER
LEV Collection AS Michael Krohns gate 36, Norway Organization Number: 929 838 041 Email: guest@levcollection.no Phone: +47 51 30 64 31
Questions about your data? Contact us anytime.
3. WHY WE COLLECT YOUR DATA
Reservation & Check-In
Your name, contact details, and payment information enable us to process your booking and create your digital access code at check-in.
Guest Services
We use your information to deliver housekeeping, maintenance, and other services during your stay.
Staying Connected
With your permission, we contact you about your reservation, your stay, and special offers.
Safety & Security
We may use cameras in shared areas to protect guests and staff.
Legal Compliance We process data to meet Norwegian tax and identification requirements.
4. WHERE YOUR DATA LIVES
We store your reservation and stay information in Guesty, our secure Property Management System (GDPR-certified). We also use Aloware for guest communication via phone and messaging. Both platforms meet strict data protection standards.
5. WHO WE SHARE YOUR DATA WITH
We may share your information with:
- Partners & Vendors Payment processors, software providers (Guesty, Aloware), cleaning services, and maintenance teams who help deliver your stay.
- Government Authorities When required by law.
- Booking Platforms If you booked through Booking.com, Airbnb, or similar services, they process your data separately under their own policies.
6. YOUR DATA RIGHTS
Under GDPR, you can:
- View your personal data
- Correct any errors
- Request deletion (except legally required records)
- Withdraw consent at any time
- Object to how we use your data
- Request your data in portable format
To use these rights, email guest@levcollection.no
7. HOW LONG WE KEEP YOUR DATA
Pet allowance depends on the specific Property. Some properties allow pets with pre-approval only; others do not allow pets.
To Request Pet Allowance Contact LEV Collection at guest@levcollection.no at least 7 days before arrival to request pet approval. Pre-approval is required.
Pet Fees If approved, a pet fee will apply. The fee varies by Property and length of stay.
Pet Owner Responsibility Pet owners are responsible for:
- Keeping pets under control at all times
- Cleaning up after pets inside and outside the Property
- Any damage caused by pets will be charged to the guest
- LEV Collection is not liable for loss, illness, or injury to pets
8. KEEPING YOUR DATA SAFE
We've put these protections in place:
- Encrypted data transfers
- Secure digital check-in systems
- Limited staff access to guest information
- Regular security checks
9. COOKIES & ONLINE TRACKING
Our website may use cookies for:
- Making your booking work smoothly
- Understanding how guests use our site (Google Analytics)
- You can manage cookies through your browser settings
10. POLICY CHANGES
We'll update this policy if our practices change or the law requires it. Changes will appear here on our website.
11. GET IN TOUCH
Have questions about your data or privacy concerns?
Email: guest@levcollection.no Phone: +47 51 30 64 31 Hours: 09:00 - 23:00 (daily)
By booking with LEV Collection, you agree to this privacy policy. We're committed to protecting your information.